Destinies
Reservation
Services
About us
Web Check-in
ES
Web Check-in
ES
Destinies
Reservation
Manage Reservation
Help Center
Contact
Services
About us
About Satena
Work with us
Satena.gov.co
Web Check-in
Home
Help center
Frequently asked questions
Frequently Asked Questions
Purchases and Customer Service Channels
How can I check the routes, schedules, and fares offered by SATENA?
How is the purchase and Web Check-in done on satena.com?
What payment methods are accepted on www.satena.com?
How can I contact you?
What is PNR?
In which cities are SATENA’s facilities located?
Where can I send complaints, questions, compliments, or suggestions?
Changes and Refunds
How can I make a change or reschedule my reservation?
Who can I file a claim with if there is a problem with my flight?
Where can I request a certification or copy of my boarding pass?
Check-in and Documents
What is the required arrival time at the airport?
How is Web Check-in done on satena.com?
What documents must I present to travel?
What additional document must I present if traveling with a minor?
What documents must I present if traveling while pregnant?
Baggage
How much baggage can I check?
Can I carry hand luggage?
Which items are restricted in baggage?
Accessibility
How can I request a wheelchair service?
What should I do if I want to recommend a minor or elderly person?
