satena.com: Faster, More Features, and Easier

At SATENA, we believe that travel doesn't begin on the plane, but from the very moment you start searching for your next destination. That's why we've revamped SATENA.com to offer you a more agile, complete experience, designed to accompany you every step of the way.

Here's everything new you'll find on our website:

⚡ 1. Improved performance: a faster and smoother website

Browsing satena.com is now more comfortable than ever. We've optimized the entire platform to guarantee:

• Faster loading times in all sections.
• A robust experience on both computers and mobile devices.

Your time is valuable, and now you can make the most of it.

🌎 2. More information about destinations: discover before you travel

Want to know what awaits you at your destination before you buy your ticket? Now you'll find complete sections for each city, with content designed to inspire you and help you plan your trip:

🧭 What to do

Find must-see activities, iconic landmarks, natural attractions, and recommended local experiences.

🍽️ What to eat

Discover typical dishes, traditional flavors, and authentic culinary recommendations.

🎉 Festivals and traditions

Learn about the most important celebrations, festivals, cultural fairs, and events that connect you with the local identity.

✈️ Flight frequencies and schedules

We include information on all available routes, schedules, days of operation, and aircraft types that cover each route.

Now, choosing your next destination with SATENA is as easy as exploring it on our website.

🩹 3. New Help Center: clear information and solutions at a click

We know that every traveler values feeling supported, even before arriving at the airport. That's why the revamped satena.com Help Center brings together everything you need to answer questions, learn about your rights, and manage requests without complications.

What you'll find:

📌 Relevant information

Updated policies, flying recommendations, required documents, guidelines for minors, baggage, and more.

⚠️ Destination conditions

Access requirements you should know before traveling, especially to special or remote destinations.

⚖️ Passenger rights and responsibilities

All the information about your guarantees as a passenger and the shared responsibilities during your travel experience.

❓ Frequently asked questions

Clear and organized answers to the most common questions: baggage, changes, fares, check-in, pets, and more.

📨 Complaints, Claims, Suggestions, and Reports

An intuitive module to manage requests, complaints, claims, suggestions, and reports.

💸 Self-service refunds

Your time matters, so now you can start refund processes directly on the website, more easily and without intermediaries.

These improvements are just the beginning. We are committed to building a more human, efficient and useful platform that accompanies you before, during and after your journey.