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Rights and responsibilities
User Rights and Duties
This guide is published in compliance with the provisions of the Colombian Aeronautical Regulation - RAC
1. Information
2. Truthfulness of Information
3. Information About Changes
4. Passenger Withdrawal
5. Right of Withdrawal
6. Passenger Compensation
7. Refunds
8. Transportation of Minors
9. Information About Passenger Special Requirements
10. Passenger Admission
11. Special Passengers
12. Passenger Damages
13. In Baggage
14. Waiting Lists
15. Passenger Behavior
16. Improper Acts or Against Safety
17. Passenger Non-Compliance
